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What is your shipping & return policy?Shipping: All pieces ship within 2-5 business days from ordering. To receive tracking info, make an account to view your orders or check via email. We use sustainable, plastic free packaging that is made with recycled paper and upcycle other materials to be eco-conscious! Please review and type in correct shipping info at checkout so your order can be properly delivered to your home! It is your responsibility to type in correct shipping info. If you type incorrect info and your package has not shipped yet, please reach out asap so I can correct it. Once I print the shipping label and put it in the hands of the USPS, they are solely responsible for your package. Return Policy All sales are final. We have a 7-day return policy, which means you have 7 days after your package delivered to request a return under the following conditions: - Product damaged during shipping Please take photos of all damaged packaging and product(s) right away for your claim, this is very important!) - Incorrect product(s) delivered to you
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Where are your markets/shop locations?I announce all upcoming artisan markets on my social media pages @island_soul_designs You can find some of my pieces on display at the following Saint Augustine, FL locations: -The Surf Stop -All Things Funkadelic -The Local Refillery -Zaba's Cafe -The Women's Exchange https://www.instagram.com/island_soul_designs/
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How can I order a custom wire wrap?Look at my Custom Jewelry page to see the step by step process. In order to request a custom piece please reach out to me via Instagram https://www.instagram.com/island_soul_designs/ or email (islandsouldesigns@gmail.com) to get estimates and info. Pricing depends on a few factors: The price of the materials and crystal: Sterling silver is very expensive where copper is more affordable. Some crystals can be $0.50 whiles others $80+ for the stone itself. The intricacy of the design: Some pieces can take 30 minutes while other pieces can take 10+ hours of labor. Add Ons & Shipping: Some add ons include sterling silver chains, gift wrapping. Depending on your zip code, postal rates may vary.
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How do I care for my jewelry?Copper wire will tarnish over time with exposure to elements, water, and skin contact, but the effects can be minimized with proper care and cleaning. If the piece has already been oxidized and polished, the effects of tarnishing should barely be noticeable, and a quick polish will have it looking like new! I would recommend avoiding contact with water, perfume, and lotion to keep this piece in its best condition, but if that is not an option, it can be polished with the included polishing cloth or purchase your own. I highly recommend the yellow Sunshine Polishing Cloths. Sterling silver may tarnish over time with exposure to elements, water, and skin contact as well. This can be minimized with proper care (like avoiding contact with water and perfume) and cleaning. Each sterling silver piece comes with a cleaning cloth to help keep it in the best condition possible. The wire I use is solid .925 sterling silver and should hold up for generations if taken care of properly. Don't hesitate to reach out if you have any further questions!
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